You must contact us for a return authorization number prior to
returning any products. Merchandise must be returned at your expense
and products must be unopened and in perfect condition to receive
credit. If we sell nutrition bars or drinks in a full case, they must
be returned in a full case. The return authorization number must be
clearly marked on the outside of the package. A full credit will be
issued for unopened products that are returned with in 15 days of your
receipt of shipment. A 25% restocking fee will be charged for products
returned after 15 days. No returns after 30 days.
IMPORTANT: No returns on nutritional bars, candy or products
that are perishable or need refrigeration. During the hot summer months
or anytime the temperature is above 70 degrees we recommend you select
the Next Day Air or 2nd Day option. For heat sensitive products we also
offer frozen ice packs at an additional $1.50 each. Please add one
frozen ice pack for every 4 perishable items. (1 box of chocolates = 1
item, or a 70 piece of chocolate = 1 item).
You are responsible for
adding warm weather packing to your order and choosing the appropriate
shipping method. Please remember that if you are not home for delivery,
leave instructions for the carrier to leave your package(s) in a cool
area, or at a neighbor's house. You do not want your package(s) sitting
in a hot warehouse over the weekend or in a hot area waiting for you to
come home.
