You must contact us for a return authorization number prior to returning any products. Merchandise must be returned at your expense and products must be unopened and in perfect condition to receive credit. If we sell nutrition bars or drinks in a full case, they must be returned in a full case. The return authorization number must be clearly marked on the outside of the package. A full credit will be issued for unopened products that are returned with in 15 days of your receipt of shipment. A 25% restocking fee will be charged for products returned after 15 days. No returns after 30 days.
IMPORTANT: No returns on nutritional bars, candy or products that are perishable or need refrigeration. During the hot summer months or anytime the temperature is above 70 degrees we recommend you select the Next Day Air or 2nd Day option. For heat sensitive products we also offer frozen ice packs at an additional .75 cents each. Please add one frozen ice pack for every 4 perishable items. (1 box of chocolates = 1 item, or a 70 piece of chocolate = 1 item). You are responsible for adding warm weather packing to your order and choosing the appropriate shipping method. Please remember that if you are not home for delivery, leave instructions for the carrier to leave your package(s) in a cool area, or at a neighbor's house. You do not want your package(s) sitting in a hot warehouse over the weekend or in a hot area waiting for you to come home.
